Privacy Policy

Thank you for choosing to be part of the community of Travel Networks Single Member Private Company, operating under the trade name kallikratiavillas.com (“kallikratiavillas.com”, “we”, “us”, “our”, “our website”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, you can contact us at [email protected].

When you visit our website https://www.kallikratiavillas.com (“Website”) and, more generally, use any of our services (“Services”), we value the trust you place in us by providing us with your personal information. We take your privacy very seriously. In this Privacy Policy, we explain as clearly as possible what information we collect, how we use it and what rights you have in relation to it. Please take the time to read it carefully. If you do not agree with any of the terms in this policy, please discontinue the use of our Services immediately.

This Privacy Policy applies to all information collected through our Services, including the Website, as well as any related services, sales, marketing activities and events.

Please read this policy carefully, as it will help you understand what we do with the information we collect.

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Contents

1. What information do we collect?
2. How do we use your information?
3. Will your information be shared with anyone?
4. Who may your information be shared with?
5. Do we use cookies and other tracking technologies?
6. Do we use Google Maps Platform APIs?
7. How long do we keep your information?
8. How do we protect your information?
9. Do we collect information from minors?
10. What are your privacy rights?
11. Controls for Do-Not-Track features
12. Do California residents have specific rights?
13. Do we update this policy?
14. How can you contact us about this policy?
15. How can you review, update or delete your data?

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1. What Information Do We Collect?

Personal information you provide to us

In short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide to us when you express interest in us or our services, when you make an enquiry, reservation, use the contact forms on the website or otherwise contact us.

The personal information we collect depends on the way you interact with us, the choices you make and the products and features you use. It may include the following:

• first name and last name;
• telephone number;
• email address;
• information related to an enquiry or reservation;
• other similar information that you voluntarily provide to us.

Payment Data

We may collect information necessary to process a payment if you make a reservation or purchase, such as payment instrument details. Payment data may be processed and stored by external payment service providers, such as:

• EveryPay
• Alpha Bank
• Piraeus Bank
• Stripe
• PayPal

Each of these providers has its own privacy policy and personal data processing practices.

All personal data that you provide to us must be true, accurate, complete and up to date. You are responsible for notifying us of any changes to this information.

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Information collected automatically

In short: Some information, such as IP address, browser and device characteristics, is collected automatically when you visit the website.

When you visit, use or browse the Website, we automatically collect certain information. This information does not directly reveal your identity, but may include:

• IP address;
• browser and device type;
• operating system;
• language preferences;
• referring URLs;
• device name;
• country and approximate location;
• information about how and when the website is used;
• other technical information.

This information is mainly necessary for the security and proper functioning of the Website, as well as for internal analytics and statistics.

Like many other websites, we also use cookies and similar technologies.

The automatically collected information may include:

Logs and Usage Data

This includes service-related, diagnostic, usage and performance data that our servers automatically collect when you access or use the website. Such data may include:

• IP address;
• device information;
• browser type and settings;
• date and time of visit;
• pages and files viewed;
• searches and actions performed on the website;
• system activity and error reports.

Device Data

We may collect information about the device from which you access the website, including:

• IP address or proxy;
• device and application identifiers;
• browser type;
• hardware model;
• internet service provider;
• mobile operator;
• operating system;
• system configuration.

Location Data

We may collect approximate or precise location data depending on your device settings and the way you access the website. For example, we may use an IP address or GPS functionality where this is permitted by your device. You can limit such access through your device settings.

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2. How Do We Use Your Information?

In short: We process your personal information based on legitimate interests, performance of a contract, legal obligations and/or your consent.

We use the personal information collected through the website for the following purposes:

• to process and manage enquiries, reservations and payments;
• to provide the services requested by you;
• to communicate with you regarding reservations, availability, changes or questions;
• to respond to enquiries and provide customer support;
• to send marketing and promotional communications where we have your consent;
• to display personalised content and advertisements;
• for internal analytics, statistics, security and improvement of the website and services.

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3. Will Your Information Be Shared With Anyone?

In short: We share information only where there is a legal basis, your consent, or where it is necessary to provide the services.

We may process or share your data in the following cases:

• when you have given consent;
• when it is necessary for the performance of a contract;
• when it is necessary for legitimate business interests;
• when required by law;
• when necessary to protect rights, security or prevent misuse;
• in connection with corporate changes, such as a merger, sale or transfer of assets;
• with external service providers working on our behalf.

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4. Who May Your Information Be Shared With?

We share personal data only with a limited number of third parties when this is necessary to provide our services.

These may include:

Advertising, Direct Marketing and Lead Generation

• Google Ads
• Bing Ads
• Meta Ads / Facebook Ads

User Communication

• Facebook Customer Chat
• WhatsApp Business
• email providers and support systems

Billing and Payments

• EveryPay
• Alpha Bank
• Piraeus Bank
• PayPal
• Stripe

Remarketing and Analytics

• Google Analytics
• Google Ads Remarketing
• Meta Custom Audiences
• Crazy Egg

Email Newsletters

• Mailchimp
• other email marketing service providers

We have, or may have, contractual relationships with these providers that restrict the way they use your personal data.

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5. Do We Use Cookies and Other Tracking Technologies?

In short: Yes, we may use cookies and similar technologies to collect and store information.

We may use cookies, pixels, web beacons and other tracking technologies to improve the performance of the website, analyse traffic, personalise content and advertisements and understand how our services are used.

Detailed information about the use of cookies may be described in a separate Cookie Policy.

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6. Do We Use Google Maps Platform APIs?

In short: Yes, we may use Google Maps Platform APIs to better present locations, properties or services.

The website may use Google Maps Platform APIs. Their use is subject to Google’s terms and Google’s Privacy Policy.

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7. How Long Do We Keep Your Information?

In short: We keep your information for as long as necessary for the purposes set out in this policy, unless a longer retention period is required by law.

We retain your personal data only for the period necessary to:

• fulfil a reservation or enquiry;
• comply with legal, accounting or tax obligations;
• protect legal interests;
• maintain customer communication and support.

When we no longer have a basis to process your data, we delete, anonymise or restrict access to it.

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8. How Do We Protect Your Information?

In short: We apply technical and organisational measures to protect your personal data.

We use appropriate security measures to protect your data from unauthorised access, loss, alteration or disclosure. However, no system for transmitting information over the internet or for electronic storage can be guaranteed to be 100% secure.

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9. Do We Collect Information From Minors?

In short: We do not knowingly collect data from persons under the age of 18.

We do not knowingly collect personal data from children under 18 years of age and we do not direct marketing activities to them. If we become aware that we have received data from a person under the age of 18, we will take reasonable steps to delete it.

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10. What Are Your Privacy Rights?

In short: If you are located in the European Economic Area or another applicable jurisdiction, you may have the right to access, correct, restrict, port and delete your personal data.

Depending on the applicable law, you may have the right to:

• request access to your personal data;
• receive a copy of it;
• request correction of inaccurate data;
• request deletion;
• request restriction of processing;
• object to certain forms of processing;
• request data portability;
• withdraw your consent where processing is based on consent.

To exercise these rights, you can contact us at [email protected].

If you believe that we are processing your personal data unlawfully, you have the right to lodge a complaint with the competent personal data protection authority.

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11. Controls for Do-Not-Track Features

Some browsers and mobile devices offer a Do-Not-Track (DNT) feature. At present, there is no unified standard for recognising and implementing such signals, therefore we do not currently respond automatically to DNT signals.

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12. Do California Residents Have Specific Rights?

If you are a California resident, you may have specific rights under applicable local law. Since the website is primarily aimed at European users, these provisions may not apply in all cases, but upon request we may provide additional information.

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13. Do We Update This Policy?

In short: Yes, we will update this policy when necessary to reflect legal or operational changes.

We may periodically update this Privacy Policy. The updated version will be indicated by a last revised date and will become effective from the moment it is published on the website.

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14. How Can You Contact Us About This Policy?

If you have any questions or comments about this Privacy Policy, you can contact us at:

Travel Networks Single Member Private Company
[Company Address]
[City, Postal Code]
Greece
Email: [email protected]
Additional email: [email protected]
Phone: +30 000 000 0000

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15. How Can You Review, Update or Delete Your Data?

Under applicable law, you may have the right to request access to the personal data we hold about you, as well as to request its correction or deletion in certain circumstances.

For such a request, you can write to us at:

[email protected]

We will respond within a reasonable time and in accordance with applicable law.